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FAQs

  • Set up an Assistant Account
    In order for us to create shipments and print shipping labels on your behalf, we will need a sub-account on your Amazon Seller account that has ‘Manage FBA Inventory and Shipments privileges. We do not see any financial data with this account. This allows us to access your shipping plan so that we can print out your FNSKU labels, update your plan, and print out your UPS / LTL labels in order to send your shipment into Amazon. This needs to be done only once. Here are the instructions: 1) From your account: Settings > User Permissions 2) Under “Add a user”: fba@upstateprep.com > Send Invitation 3) Amazon will send an invitation to us. 4) Once you have sent your invitation, email us at fba@upstateprep.com, and let us know your Amazon Seller Central name. 5) We will complete the invitation and respond to the email you’ve sent with your ASC name. 6) You will then need to add permissions for the account so we can access you shipping plans on amazon a. Settings > User Permissions > Current Users > fba@upstateprep.com > Manage permissions b. Under Manage FBA Shipments / Inventory > View/Edit > Continue Enable the 2D barcode option, follow these steps: Go to Fulfillment by Amazon settings. Locate Inbound Settings and click Edit. Select Enable next to 2D Barcodes for Box Content Information. Click Update. We replenish and create listing through Scanpower, this will allow you to track in real time the progress of your shipment progress.
  • Create Your Shipping Plan
    Option 1: We prefer this option only with our forwarding service required clients. Log into your Amazon Seller Central Account and create an abbreviated Shipping Plan for your next shipment. Just list the products and the quantities, then stop. Amazon will automatically save your work. Do Not approve the shipments. ​Please be sure to use the Rename function in the upper left hand corner on the first page of the shipping plan. Replace the PLN prefix with a name that will help us identify the correct shipment [e.g., Change PLN (27/4/19 14:24 PM) to Shoes supplies order (27/4/19 12:24PM)]. This will ensure we know the correct order to work on. Option 2: You may just ship your products to us and you do not need to do anything further. We will handle the shipments and creation of FNSKU’s from the Amazon sub account that you gave us access to. If you prefer items to be listed under specific ASINs you can also send us a list.
  • Let us Know What is Coming
    Adding To Customer Board: You will be added to a Customer Dashboard where you can create inbound shipments for our team to view as well as track the shipment from receiving to prep to shipping. Please log in to our inventory management portal to fill the details for upcoming shipment to us. Then, All you need to do is ship your products to us with the address as follows: [YOUR COMPANY NAME HERE] 107 Southchase Blvd Ste A Suite # [ Your Account Number] Fountain Inn, SC 29644 Once we receive your inventory we will be ready to pack & process your items. We will Do The Rest Now we are ready to pack your items. Our team handles the FBA Shipment creation process on your behalf including printing FNSKU labels, uploading box content info, and arranging shipping (using Amazon partnered-carriers). If there are any issues, our team will reach out to you directly for guidance. Generally within 24-48 hours of delivery, your shipment will be completely processed and shipped off. You'll receive an email from us with the itemized invoice that details your processed items. If we do not get your shipment out within 48 hours you will be credited a 10% discount on the total invoice!

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