Privacy Policy
Upstate Prep LLC
Last Updated: January 12th, 2025
Upstate Prep LLC (“Upstate Prep,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website, services, systems, or communications. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Information You Provide to Us
Name, email address, phone number, and business information
Account details and login credentials
Shipping, fulfillment, and order-related information
Billing information (we do not store credit card numbers)
Communication records, including emails, forms, and support messages
B. Information Collected Automatically
IP address, device details, and browser information
Access times and website activity
Cookies and tracking technology data
C. Information From Third Parties
Data from authorized integrations (WMS platforms, marketplaces, shipping tools)
Information from service providers such as analytics, CRM, or invoicing systems
Business information received through partners or referrals
2. How We Use Your Information
We use the information we collect to:
Provide and manage fulfillment services
Process and ship orders
Communicate with clients and provide support
Create and manage accounts
Handle billing and invoicing
Improve our website and services
Comply with legal obligations
Maintain internal records and operational efficiency
We do not sell personal information.
3. How We Share Information
We may share personal information only with:
A. Service Providers
Trusted partners who help operate our business, including:
Warehouse management systems
Shipping carriers
Cloud hosting providers
Payment processors
Communication and support platforms
Accounting and invoicing software
These providers are contractually obligated to protect your information.
B. Business Partners
Only as needed to deliver services you request or authorize.
C. Legal or Regulatory Requirements
We may disclose information if required to:
Comply with laws and regulations
Respond to lawful requests
Protect our legal rights, property, clients, or business
4. Cookies and Tracking
We may use cookies and similar technologies to:
Improve website functionality
Analyze performance
Enhance user experience
You may disable cookies in your browser, but some features may not work properly.
5. Data Security
We use administrative, technical, and physical safeguards to protect information, including:
Secure systems and hosting environments
Access controls and authentication
Employee confidentiality requirements
While we strive to protect your data, no method is 100% secure.
6. Data Retention
We retain information only as long as necessary to:
Provide services
Satisfy legal requirements
Maintain business records
When no longer needed, data is securely deleted or anonymized.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold
Request corrections or updates
Request deletion
Opt out of certain uses
Request a copy of your data
Limit the use of sensitive data
To submit a request, contact us using the information below.
8. Children’s Privacy
Our services are not designed for individuals under 18.
We do not knowingly collect personal information from minors.
9. International Data Transfers
If accessing our services from outside the United States, your information may be processed and stored in the U.S. By using our services, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent version. Continued use of our services indicates acceptance of any changes.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
Upstate Prep LLC
114 Southchase Blvd Ste B
Fountain Inn, SC 29644
Email: [email protected]